I had my first run in at work with a lady who is notoriously rude. I’ve never previously had a problem with her and have quite happily served her in the past but yesterday she called me up to complain and was just plain mean to me on the phone. I tried to explain but she started off mean and just got worse.
I am dotting happy things throughout the post to soothe my nerves which are rising as I write!
As soon as someone is rude, my hackles start to rise- even if the rudeness isn’t directed towards me. I’m not very good at confrontation and I get flustered and want to cry or punch people in the face which is not very Christian or the best kind of customer service in the world!!
Anyway, I got someone else to ring her back because she wasn’t happy with my explanation of the problem. And she was nice as pie to the other girl on the phone! And she told her “You should really watch Laura, you need to have a talk with her and tell her not to say such silly things over the phone”!!
Next time she comes in, I am going to kill that witch with kindness! That’s really the only thing I can think to do. It constantly surprises me when people are rude to customer service people. You want help? Don’t be rude to the people that are going to help you!
Any tips on dealing with mean members of the general public? And especially, any tips on how to keep your cool (and not cry!) would be much appreciated.